Exploring Issues with the Modern Web

2023-09-29

We’ve all been there - you’re browsing a website, interested in the content, when suddenly an intrusive pop-up appears asking you to sign up for a newsletter. You dismiss it, only to be interrupted again by aggressive requests to turn off your ad blocker. The endless distractions make it hard to focus on the actual content you came for.

These frustrating experiences point to growing issues with the modern web that affect both user experience and privacy. In this post, we’ll explore some of the key problems - from intrusive pop-ups to misleading cookie consent banners - and discuss how they shape the chaotic browsing landscape today. Understanding these issues is the first step towards creating a web that puts users first.

1. Intrusive Pop-Ups and Newsletter Sign-ups

Pop-ups and newsletter sign-up requests have become ubiquitous on many websites. While they help sites generate leads and build mailing lists, overly aggressive tactics severely harm the user experience.

A study by G2 found that out of 400 Americans surveyed, 82.2% said they hate pop-ups asking for their email. Pop-ups distract users and disrupt their journey through the content.

Popup

Some sites take it too far with pop-ups that block the entire screen or won’t allow dismissing without an email address. This annoys users and breeds resentment rather than engagement.

According to GetSiteControl, “Our research shows that email popups convert an average of 6.57% of visitors on mobile, and 3.77% of visitors on desktop.” So the value gained is minimal compared to the disruption caused, but in the eyes of marketers any amount of conversions is better than none.

The EU’s General Data Protection Regulation (GDPR) requires websites to clearly disclose their use of cookies and gain active consent from visitors before enabling tracking and data collection.

This led to the proliferation of cookie consent banners that pop up when accessing most sites. Unfortunately, many websites use dark pattern designs and misleading language to essentially force users into agreeing.

Some highlight only the “Accept All” button while downplaying the “Reject” option. Others won’t let you access the site at all without agreeing. These manipulative tactics circumvent the intention of GDPR to enable informed user choice regarding privacy.

True consent requires transparency about data practices and easy ways to exercise choice. But many sites fail to clearly explain their specific use of cookies, instead relying on vague legal jargon. Proactive regulation is needed to ensure sites adopt ethical approaches that respect user privacy.

3. Data Harvesting by Tech Giants

Beyond annoying pop-ups, the modern web faces a more insidious privacy threat from the data harvesting practices of tech giants like Google, Facebook, and Amazon.

These companies embed tracking tools like Google Analytics, Meta Pixel, and Amazon Associates on a huge portion of websites. This enables them to constantly collect user behavior data across platforms to refine targeting and product recommendations.

For example, Google uses a variety of methods to track searches, sites visited, ads clicked, and location information. This rich multi-channel data helps Google improve ad relevance and fill out user profiles. But the scale of monitoring severely infringes on privacy.

And once data is collected, companies often use or sell it for secondary purposes beyond those disclosed. Many users are unaware of the real ramifications of omnipresent tracking technologies following them across the web.

4. Impact on User Experience

Cumulatively, issues like intrusive pop-ups, misleading cookie banners, and invisible tracking tools significantly harm the user experience of browsing the modern web. They make many sites slow, cluttered, and frustrating to navigate.

Pages overloaded with third-party trackers and ads can take much longer to load. This goes against core web vitality principles like site speed and mobility optimization. On mobile, pop-ups often cause sites to jump around erratically as they load.

Essential functions like newsletter sign-ups and cookie consents have also been corrupted through poor implementation. Experiences meant to provide value or transparency to users now do the opposite.

For a fun example of this, check out User Inyerface, a purposefully designed website with an awful UI. Its intention is to highlight just how bad a UI can be and make us feel how frustrating it is when we can’t easily navigate a page.

Bad Design

However, some sites demonstrate that valuing the user comes first. For example, Wikipedia has minimal ads and tracking, loads fast, and focuses solely on distributing knowledge. Similarly, The Privacy Dad focuses on content first without any other distractions.

5. Modern Web Development Practices

At the root of many of these issues are the incentives and trade-offs inherent in modern web development. Site owners are focused on continuously growing traffic, users, engagement and revenue.

To support goals like personalization and conversion rate optimization, extensive user data collection and analysis are required. This drives adoption of tactics like pervasive behavioral tracking and aggressive lead generation pop-ups.

However, these practices often directly clash with user-centric design principles like site performance, accessibility, and ethical transparency.

Site owners must consider innovative ways to balance business needs with user experience. For instance, on-site surveys and first-party data may obviate excessive third-party tracking. Offering value before asking for email addresses could improve newsletter conversion rates.

6. Finding a Balance: User Experience vs. Business Goals

The overload of intrusive tools on many sites highlights the difficulty of balancing user experience needs with business goals around growth and revenue.

But they don’t have to be mutually exclusive. Smart web design can optimize for core user engagement metrics like time-on-site and pages-per-visit which support business objectives.

Some strategies include:

  • Only showing pop-ups after a user spends substantial time on the site as an indication of interest.

  • Ensuring cookie consent banners are clear, concise, and easy to navigate.

  • Limiting third-party tags, trackers and ads to the essentials.

  • Providing transparency around data practices and opt-out tools.

Sites like GoHugo do this well. They don’t use pop-ups or annoying email newsletters, while preserving user privacy. GoHugo focuses on content first, clearly explaining what they do. Being an open source project not focused on profits helps in this, but still, large companies can learn a lot from their design.

7. Solutions and Recommendations

While problems plague much of the modern web, there are ways users can proactively take control of their experience:

  • Use privacy browser extensions like Privacy Badger and uBlock Origin to automatically block hidden trackers and invasive ads.

  • Be selective when agreeing to cookie consent banners. Reject non-essential tracking.

  • Unsubscribe from low-value newsletters cluttering your inbox.

  • Provide feedback to websites about poor user experience issues.

For site owners, these best practices help improve user experience:

  • Adopt a mobile-first design approach so sites load fast on all devices.

  • Limit pop-up frequency and test for optimal timing to balance value and annoyance.

  • Use privacy-respecting analytics software.

  • Design transparent cookie consent banners that clearly explain data uses.

Prioritizing the user must be central to any website’s philosophy and design approach in order to drive engagement and loyalty.

8. Conclusion

The modern web has veered far from its original vision of open information sharing. Annoying pop-ups, misleading cookie consents, and pervasive background tracking now dominate many sites at the expense of user experience.

While businesses have priorities around data collection and conversion optimization, they must be balanced with creating sites that are fast, user-friendly, and transparent.

By being mindful of how our browsing data is collected and used, advocating for minimalist sites that put users first, and implementing tools to take control of privacy, we can help steer the web back towards its empowering roots.